Update: Transportation Authorization Resolved

Wednesday, December 26, 2018

Dear L.A. Care Health Plan Provider:

Please be advised that L.A. Care has resolved the recent transportation request issue and you may resume with the standard authorization request protocol. This includes faxing your Physician Certified Statement form to L.A. Care’s Utilization Management Department at 1-213-438-2201.

For your reference, you can visit the L.A. Care Transportation Services page which details procedures and policies for both Non-Emergency Medical Transportation (NEMT) and Non-Medical Transportation (NMT) services.

Thank you for your patience. For transportation questions and assistance, contact LogistiCare at 1-866-529-2128.


L.A. Care Health Plan

Transportation Authorization Requests

Date: Saturday, December 22, 2018

Dear L.A. Care Health Plan Provider,

Due to unforeseen technical difficulties, L.A. Care Health Plan (L.A. Care) has not received any transportation authorization requests since the evening of Thursday, December 20, 2018. Although L.A. Care is working as expeditiously as possible to resolve the issue, we have requested, and LogistiCare has agreed, to honor requests communicated telephonically until further notice from L.A. Care.

We will retrospectively authorize all requests originating in this period.

L.A. Care directs your attention to call 1-866-529-2141 to resolve any questions.

Thank you,

L.A. Care Health Plan


About L.A. Care Health Plan

L.A. Care Health Plan serves more than 2.2 million members in Los Angeles County, making it the largest publicly-operated health plan in the country. L.A. Care offers four health coverage plans including Medi-CalL.A. Care Covered™L.A. Care Cal MediConnect Plan and the PASC-SEIU Homecare Workers Health Care Plan, all dedicated to being accountable and responsive to members. As a public entity, L.A. Care’s mission is to provide access to quality health care for L.A. County's vulnerable and low-income communities, and to support the safety net required  to achieve that purpose. L.A. Care prioritizes quality, access and inclusion, elevating health care for all of L.A. County. For more information, follow us on TwitterFacebookLinkedIn, and Instagram.