Balance Billing

What should I know about balance billing?

If you have both Medicare and Medi-Cal coverage (meaning you are a dual eligible beneficiary), health care providers (like a doctor or hospital) cannot charge you for any part of your health care costs. This means that you cannot be charged for co-pays, co-insurance or deductibles. If a health care provider does charge you, this is called balance billing, and it is against the law.

This applies to both your Medicare and Medi-Cal providers. This applies even if you are in a health plan for your Medicare or Medi-Cal benefits. This does not apply to all prescription drugs. This also does not apply to dual eligible beneficiaries who pay a share of their Medi-Cal cost every month.

Balance billing is illegal under both federal and state law¹. Dual eligible beneficiaries should never be charged any amount for services covered under Medicare or Medi-Cal.

What should I do if I am billed by a health care provider?

If you have been billed by a health care provider for a Medi-Cal or Medicare covered service, do not pay the bill. Contact L.A. Care immediately to resolve the issue at 1-888-522-1298 (TTY: 711).

You should also contact your health care provider and tell them that you should not have been billed because you receive Medi-Cal. Providers must take immediate actions to fix the issue once they know that you have Medi-Cal.

They must stop the bill collection process, and they must work with credit reporting agencies to correct any issues caused by billing you. If you or your health care provider want to understand more about balance billing or have questions about what actions to take, you can also call the Cal MediConnect Ombudsman at (855) 501-3077.

For more information on Cal MediConnect, dual eligibility or balance billing, please visit

¹Billing dual eligible beneficiaries violates Federal law as outlined in Section 1902(n)(3)(B) of the Social Security Act, as modified by section 4714 of the Balanced Budget Act of 1997.

This section of the Act is available at: