Consumer Protections

Government Monitoring

There are a number of ways that the seniors and people with disabilities who are in the Cal MediConnect program are protected. The State of California is committed to ongoing reviews, surveys and assessments in an effort to meet and address the needs and concerns of members in the Cal MediConnect program. Visit for more information.

Continuity of Care

Members can ask to see a doctor they already have a relationship with if the following criteria are met:

  • Evidence of an existing relationship with the provider
  • Provider must be willing to accept plan reimbursement
  • No provider quality or credentialing issues
Stakeholder Engagement

L.A. Care is seeking feedback from advocates, community-based organizations (CBOs), agencies and consumers to inform health plan operations for this new program. Check our event listings for a Town Hall event near you.